Frequently asked questions

Ordering from the Australian Medical Council

I cannot order my book/DVD online as it won’t accept my payment.
Please contact your Bank to discuss this issue. Common Problems include:
  • There are insufficient funds.
  • The credit card has expired.
  • International transactions are restricted.
  • Internet transactions are restricted.
  • The transaction and/or card limit on the credit card is too low.
Can I order my book/DVD over the phone?
No, if you are paying by credit card it must be ordered in the AMC store.

Shipping & Delivery

How long will it take for my book/DVD to arrive?
Please allow up to two weeks for delivery in Australia - international mail please allow at least five weeks. Please note that items may be despatched separately.

Payment, Pricing & Promotions

What payment method does the AMC accept?
We accept the following cards as payment for your orders:
  • Visa
  • Master Card
Can I use my American Express or Diners cards?
No. The only acceptable credit cards are Visa and Master Card.
Can I use my EFTPOS or savings account?
No. The only acceptable method of payment is credit card (Visa or MasterCard).
Can I pay in US dollars?
No. All payments must be in Australian dollars.
Is it safe for me to enter my details online?
To help protect your information our secure server encrypts all submitted information using Verisign solutions . The AMC does not store any credit card details provided through the online store.
Can I process my application online but then pay by cheque or money order?
Yes, however a credit card payment will be a quicker transaction. To pay by cheque or money order go through the online order process and select ‘No credit card? Print this order’ at the bottom of the ‘Payment Details’ form; download/print the order and fax/email or mail it through to the contact information on the form.
If you are purchasing an item by cheque from overseas, payment must be an International Bank Draft.
Please note, purchases will not be mailed until the cheque/draft has cleared.